F.A.Q. (Frequently Asked Questions)
Q: What services does Xtra Storage offer?
Q: What is the rental period? Can I rent by the day or by the week?
Q: Do I have to start renting from the first day of the month? What is a non-calendar month?
Q: Do I have to pay a security deposit?
Q: How big a storage unit do I need to store my goods?
Q: Can I rent a parking spot for a vehicle?
Q: What hours and days can I access my storage unit?
Q: Do I have to pay a fee each time I visit my storage unit?
Q: Will I have to carry my stuff far or up stairs?
Q: What can I use my storage unit for?
Q: Can I store a vehicle inside a storage unit?
Q: Can I plug in a battery charger, refrigerator, or electric heater in my storage unit?
Q: Are the storage units heated?
Q: How much notice do I have to give when I'm getting ready to move out?

Answers
Q: What services does Xtra Storage offer?
A:
We rent out a
selection of storage units , RV (Recreational Vehicle) parking spaces , and file storage (document storage) by the non-calendar month for residential or commercial use. You put your lock on it and have timely access to it. We also sell padlocks, boxes, and packing supplies.
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Q: What is the rental period? Can I rent by the day or by the week?
A:
The minimum initial rental period is a full
non-calendar month . After the first month, you pay for another month in advance but when you move out we will refund you the pro-rated unused portion of the month, providing you have given notice. For example, if you used only 10 days of your second month in January, we would refund you 21/31=68% of that month's rent.
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Q: Do I have to start renting from the first day of the month? What is a non-calendar month?
A:
You do NOT have to start renting from the first day of the month. We rent out storage units by the non-calendar month, the 28 to 31-day span (depending on the month) starting from any day you choose to that same day of the next month. For example, you could rent for the period from June 26 to July 25th. Spanning the end of one month and the beginning of the next month makes moving out of your old home and into your new home much easier.
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Q: Do I have to pay a security deposit?
A:
We require a security deposit of one half-month's rent. The purpose of it is to (at least partially) cover repair or cleanup of your storage unit. As long as you do not damage your unit or leave a mess behind, your security deposit will be refunded to you when you move out.
A security deposit is NOT to be used as rent. If you need your unit for an extra partial month, see
'Can I rent by the day or by the week?'
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Q: How big a storage unit do I need to store my goods?
A:
This is a very difficult question to answer. Beware of calculations based on, for instance, the square footage of your home. Some people just accumulate more stuff than other people regardless of the size of their home. Also, the amount of stuff you can get into a given space depends of how efficient a packer you are and how easily you want to find and get each item out.

Here is the best guidance we can give you without knowing more about your specific situation: Come look at a storage unit. Try to visualize how you could place your largest items (furniture and appliances) inside the unit. In many cases, the legs can be taken off of furniture and the tops can be leaned against a wall. You can always stack smaller items and boxes up on top of the furniture (as long as the contents aren't TOO heavy).

In most cases, a 5x10 unit is usually the recommended size for a bachelor apartment or when you just need some extra room to get rid of the clutter around your home. A 10x10 unit is usually the recommended size for holding the contents of a sparsely-furnished condo. A 10x20 unit is usually the recommended size if you're moving from/into a full-size house.

Feel free to
contact us to discuss your particular situation.

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Q: Can I rent a parking spot for a vehicle?
A:
If you want a place to park a vehicle, such as a motorhome or classic car, we rent spaces inside a fenced compound by the
non-calendar month . To see what size parking spaces we provide, see RV Space.
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Q: What hours and days can I access my storage unit?
A:
Normal access to storage units is 7 a.m. to 9 p.m., 7 days a week, including holidays. If you need other hours of access, come talk to us. We'll try to accomodate you.
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Q: Do I have to pay a fee each time I visit my storage unit?
A:
Some storage businesses, especially those that deliver a movable bin for you to load up at your home, will charge you a visitation fee each time you want to access your goods. Xtra Storage will never charge you visitation fees. You can access your storage unit as often as you want, free of charge.
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Q: Will I have to carry my stuff far or up stairs?
A:
No. There are no stairs to climb or elevators to ride for any of our units. For "Roll-Up" Units, you can drive your vehicle right up to the roll-up unit door for easy loading/unloading. For Heated Units, you can park right outside a short hallway that keeps your valuable goods sheltered from the cold, and prop the hallway door open for easy access.
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Q: What can I use my storage unit for?
A:
You can store anything that does not present a hazard or nuisance to the building or its tenants, as long as it is legal. We do NOT allow perishable food, chemicals, explosives, liquids, radioactive materials, biological hazards, plants, animals, and so on. We do NOT allow wine kits or beer kits. You may NOT live in your storage unit. You may NOT conduct a business that draws customers or salesmen to it.

Typical uses for storage units include:
• winter items (during the summer), such as winter tires, snow-blowers, snow shovels, skis, boots & winter clothing, sleighs/tobaggans,
• summer items (during the winter), such as summer tires, lawnmowers, patio furniture, fans, swimming pool covers, camping equipment, beachballs, summer clothing, bicycles,
• goods that are waiting for the next child, such as cribs, baby carriages, bicycles & tricycles, toys & books,
• goods that cannot be thrown out but are seldom accessed, such as past years' accounting records, (see also
File Storage) .
• unused furniture, exercise equipment, a spare bed,
  • items destined for relatives to collect or accumulating for the next flea-market,
  • a "sorting" area so you can move from your old home into a new one in a leisurely and organized manner, rather than just dumping a clutter of boxes onto your new living room floor.

  • If you want to store a vehicle indoors, see 'Can I store a vehicle inside a storage unit?'.
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    Q: Can I store a vehicle inside a storage unit?
    A:
    You may store a vehicle, such as a motorcylce, snowmobile, or classic car inside a storage unit,as long as you drain the fuel from it first and place something underneath it (cardboard, plastic, or a pan) to stop oil/anti-freeze/etc. from dripping onto the floor. You will be charged to repair stains on the floor, which may include expensive painting of the floor.
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    Q: Can I plug in a battery charger, refrigerator, or electric heater in my storage unit?
    A:
    No. There are no electrical outlets in the units to power such devices. And perishable food is prohibited in storage units. If you require heat, see
    'Are the storage units heated?'
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    Q: Are the storage units heated?
    A:
    We offer a selection of heated and unheated storage units. For details, see
    Storage Units.
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    Q: How much notice do I have to give when I'm getting ready to move out?
    A:
    We require just one week's written notice. If you do not give notice, we may deduct a week's rent from your security deposit.
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